Personal · Help · LHV Bank

Personal

Business

Financial institutions

About

Help

Speak to us about LHV Personal

Email us anytime at help@lhv.com

We’re here to help Monday to Friday, 9 AM to 5 PM.
If you contact us after hours, we’ll get back to you the next business day. We aim to respond to all emails within 2 business days.

Prefer to talk with someone on the phone?
Request a callback via email, and we’ll arrange a time that suits you.

Stay tuned for our upcoming in-app chat - another way we’re making it easier to connect with us.

Christmas opening times

We'll be closed on the following days:

Thursday 25 December 2025
Friday 26 December 2025
Thursday 1 January 2026

All other days, we'll be here to help Monday to Friday, 9 AM to 5 PM as usual.

Additional support

We always want to make sure you’re getting the right support.

Whether you're facing a temporary challenge or have longer-term needs related to illness, financial stress, a disability, or caring responsibilities, we're here to help.

If your circumstances affect how you manage your money or use your account, please let us know via help@lhv.com so we can best support your needs.

Frequently asked questions

Current Account

Savings

Payments

Direct Debit

Debit Card

Apple Pay

Google Pay

Technical Support

Complaints

Customer Support

How do I open an account?

Do I need an LHV current account to open a savings account?

How often is interest paid into my Current Account and where is it paid to?

Can the interest rate on my Current Account change?

Do you offer overdrafts?

Can I open a joint account?

How do I close my Current Account?

Where can I find my account details?

Where and how can I obtain my statements for my Current Account?

Can I get a card for my Current Account?

How can I add money to my Current Account?

What is the difference between Gross and AER on my interest rate?

Are my funds protected by the FSCS?

Can I reopen my LHV Bank account?

Current Account

Savings

Payments

Direct Debit

Debit Card

Apple Pay

Google Pay

Technical Support

Complaints

Customer Support

How do I open an account?

Do I need an LHV current account to open a savings account?

How often is interest paid into my Current Account and where is it paid to?

Can the interest rate on my Current Account change?

Do you offer overdrafts?

Can I open a joint account?

How do I close my Current Account?

Where can I find my account details?

Where and how can I obtain my statements for my Current Account?

Can I get a card for my Current Account?

How can I add money to my Current Account?

What is the difference between Gross and AER on my interest rate?

Are my funds protected by the FSCS?

Can I reopen my LHV Bank account?

Current Account

Savings

Payments

Direct Debit

Debit Card

Apple Pay

Google Pay

Technical Support

Complaints

Customer Support

How do I open an account?

Do I need an LHV current account to open a savings account?

How often is interest paid into my Current Account and where is it paid to?

Can the interest rate on my Current Account change?

Do you offer overdrafts?

Can I open a joint account?

How do I close my Current Account?

Where can I find my account details?

Where and how can I obtain my statements for my Current Account?

Can I get a card for my Current Account?

How can I add money to my Current Account?

What is the difference between Gross and AER on my interest rate?

Are my funds protected by the FSCS?

Can I reopen my LHV Bank account?

Complaints

At LHV, we’re committed to delivering great customer service, but we understand that sometimes things can go wrong. When that happens, we’re here to listen, investigate, and work with you to make things right. Find out about our complaints process.

2025

LHV apps

Legal

Fees, rates and charges

Information

Complaints

Open Banking API

Social media

LHV Bank Limited (13180211) is registered in England and Wales at 1 Angel Court, London, United Kingdom, EC2R 7HJ, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 993767. LHV Bank Limited lending products are not included within the scope of this regulation. For more information, please see the Financial Services Register.

2025

LHV apps

Legal

Fees, rates and charges

Information

Complaints

Open Banking API

Social media