Savings FAQ's

To help you get to know our services, we've compiled the below FAQ. For further support, please contact Raisin UK’s dedicated customer service team.

LHV Bank's savings accounts are exclusively available through Raisin UK. Visit Raisin UK’s platform to learn more about our current product range to begin the account opening process.

All account operations can be conveniently done directly via Raisin UK, including accessing details such as interest rates, statements, and tax information.

Please contact or login into your Raisin UK Account to manage your maturing account.

As Raisin UK manages all operations of our savings accounts, they should be your first point of contact for any issues or complaints. You can follow their complaint procedure, which includes your right to refer to the Financial Ombudsman Service (FOS) if you believe that Raisin UK has not dealt with your complaint appropriately.

Raisin UK will pass all complaints that are directly about LHV Bank to us, but if you wish to contact us directly in that situation, you can refer to our complaints procedure, which provides similar rights.

LHV Bank is a fully licenced UK bank specialising in Banking Services for global fintechs, tailored SME Lending solutions for UK businesses, and now, secure personal savings options for individuals.

Our SME Lending division supports the growth of small and medium-sized UK businesses with tailored solutions such as commercial real estate investment loans and trading loans between £5-10m.

As a banking partner of choice to more than 200 fintech firms, we provide a broad suite of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Through our partnership with these fintechs, we're enabling smooth financial operations for over 10 million end customers across the UK and Europe.

LHV Bank is a subsidiary of the LHV Group, a NASDAQ Baltics-listed financial institution headquartered in Estonia. Serving nearly 400,000 clients, the group manages a portfolio exceeding £10 billion in financial assets. To learn more about our parent company, please visit LHV Group’s website.

Introduced on 6 April 2016, the Personal Savings Allowance allows basic rate taxpayers to earn tax-free interest up to the first £1,000. Higher-rate taxpayers have an allowance of £500, while additional-rate taxpayers do not receive an allowance.

LHV Bank Limited is unable to provide tax advice, and therefore recommends that you seek personal tax advice

If you wish to make changes to your account, including withdrawals or account closure, please contact Raisin UK directly. Please note that certain types of accounts, such as Notice or Fixed Term accounts, may have specific restrictions or requirements for withdrawals or closures. You can review the terms and conditions of your specific account on Raisin UK's platform.

In the unfortunate event of an account holder’s death, or if you need to register a Power of Attorney, please contact Raisin UK. Their team will guide you through the next steps and the process.

Yes, your deposits with LHV Bank through Raisin UK are protected up to £85,000 under the Financial Services Compensation Scheme (FSCS). You can find more information on the FSCS website.

Our savings account interest rates may vary based on market conditions and the type of savings product. For the most accurate and current interest rates, please visit our product page on Raisin UK’s platform.

The frequency of interest payment depends on the terms of the specific savings product, which could be monthly or annually. For detailed information, please refer to the product terms and conditions available on Raisin UK’s platform.

There are no hidden charges associated with opening or maintaining a savings account with LHV Bank through Raisin UK.

No, both Raisin UK and LHV Bank only offer accounts for individuals.